Responsible Gaming

Gamble for entertainment

Responsible gaming means making informed choices about when, how often and how much you gamble. Before you play, decide what amount of money and time you are comfortable spending. Treat that amount as an entertainment expense, similar to spending on a meal, film or other leisure activity. Once your planned budget or time has been used, stop playing.

Gambling outcomes are determined by chance or by the rules of the relevant game. Previous results do not change the likelihood of future results, and no strategy can guarantee a win. A loss does not mean that a win is due, while a previous win does not make another win more likely. Avoid viewing gambling as an income source, investment or solution to debt.

Set a personal plan

• Set a gambling budget using money available after essential expenses, savings and existing commitments have been covered.
• Decide how long you will play before starting, and take regular breaks away from the screen.
• Keep gambling separate from household bills, rent, loan repayments and money set aside for necessities.
• Do not borrow money, use credit intended for essential spending or sell possessions to continue playing.
• Avoid gambling when you are upset, tired, under the influence of alcohol or drugs, or trying to escape personal problems.
• Keep a private record of deposits, withdrawals, wins, losses and time spent so that your behaviour is easier to review.

Only adults who meet the applicable legal age requirements should gamble. Do not allow children or other unauthorised people to use your account. Keep your login details private, use available security settings and log out of your account when you finish playing, particularly on a shared device.

Account controls and safer gambling tools

LTC Casino may provide account features that help you manage your gambling. The options available to you can depend on the account, service and requirements that apply to your location. Read the terms of any control carefully before confirming it, because some requests may take effect immediately while others may apply after a processing period.

Possible controls

• Deposit limits, which restrict the amount that can be deposited over a selected period.
• Loss or wagering limits, where available, which can help restrict the amount you are prepared to lose or stake.
• Time reminders, session information or activity statements that help you monitor how long and how often you play.
• Cooling-off periods, which allow you to pause gambling for a chosen period without permanently closing the account.
• Temporary account restrictions, which can provide a break when you feel your gambling needs closer control.
• Self-exclusion, which prevents access for a selected period or, where available, for an extended or permanent period.

Choose limits before you play and set them at an amount that reflects your real budget. A limit should not be treated as a target or an amount you need to use. If a limit is too high, reduce it. If a control is difficult to change or you are unable to maintain it, consider a cooling-off period or self-exclusion instead.

Self-exclusion is a stronger step for people who want to stop gambling. During a self-exclusion period, do not try to open another account, use another person’s account or bypass security measures. If you have requested self-exclusion, contact the relevant support channel through the website or account area if you need help understanding the process. Do not assume that closing an account alone provides the same protection as a formal self-exclusion request.

Account controls are useful, but they cannot replace personal responsibility or professional help. If you are worried about your gambling, use the strongest suitable control and speak with an independent support service. You can ask trusted family or friends to help you stay accountable, provided you are comfortable doing so.

Recognising gambling harm

Gambling harm can affect finances, relationships, work, study, sleep and mental health. It may develop gradually, and a person may not notice the change until gambling has started to interfere with everyday life. You do not need to wait for a serious financial loss before asking for help. Early support can make it easier to regain control.

Possible warning signs

• Spending more time or money gambling than you planned.
• Repeatedly trying to win back losses, often called chasing losses.
• Increasing your stakes because previous amounts no longer feel exciting.
• Feeling restless, irritable or anxious when you try to reduce or stop gambling.
• Hiding your gambling, minimising losses or giving others misleading information about your play.
• Borrowing money, using savings or missing bills because of gambling.
• Gambling to cope with stress, sadness, loneliness, anger, boredom or other difficult feelings.
• Losing interest in work, study, family, friends, hobbies or other activities.
• Having arguments or relationship problems connected with gambling.
• Feeling shame, guilt or hopelessness after gambling, but returning to play soon afterwards.

If any of these signs sound familiar, stop and review your situation rather than trying to recover losses through further play. Record what you have spent, remove access to payment methods where possible, apply a break or self-exclusion and tell someone you trust. A gambling counsellor can help you develop a practical plan without judgement.

If you are worried about someone else

Gambling harm can affect partners, relatives, friends and other people who share financial or emotional responsibilities. Approach the person calmly and describe the behaviour you have noticed rather than making accusations. Encourage them to use account controls and seek independent support. Protect your own finances by keeping important documents, payment methods and account access secure. You may also seek support for yourself, even if the other person is not ready to change.

Do not take on gambling debts or provide money intended to continue gambling. If there is an immediate risk to someone’s safety, contact emergency services or an appropriate crisis support service in your area. If gambling has caused severe distress or thoughts of self-harm, urgent professional assistance should be sought immediately.

Getting help and taking a break

Support is available across Australia for people affected by gambling and for their families. You can seek confidential assistance from a gambling counsellor, a state or territory gambling help service, a general health professional or a recognised Australian support organisation such as Gambling Help Online. These services can help with budgeting, urges to gamble, relationships, emotional wellbeing, debt concerns and planning a break.

You do not need to identify as having an addiction or meet a particular definition of gambling harm to ask for help. A conversation can be useful when you are uncertain about your behaviour, concerned about a family member or simply want to put stronger boundaries in place. Independent services can provide advice that is separate from LTC Casino and can help you decide what action is appropriate.

Steps you can take today

1. Stop gambling for the rest of the day and move away from the device or website.
2. Review your recent gambling activity, including deposits, withdrawals, time spent and any money borrowed.
3. Set a realistic budget and time limit, or choose a cooling-off period or self-exclusion if limits are not enough.
4. Remove saved payment details and reduce easy access to funds where this can be done safely.
5. Tell a trusted person what is happening and ask them to support your plan.
6. Contact an independent gambling support service or health professional for confidential guidance.
7. Address urgent financial concerns by speaking with a qualified financial counsellor rather than gambling to recover money.

If you choose to return after a break, review why you stopped and whether gambling can fit safely within your budget. You can decide not to return at all. There is no requirement to keep an account open, continue playing or try to recover past losses. Taking a permanent break is a valid and responsible choice.

LTC Casino supports informed and responsible decisions. If you have questions about the responsible gaming options shown in your account, use the available website or account support channel. For advice about gambling harm, mental health, financial difficulty or legal rights, use an independent professional or support service. Terms, account conditions and applicable Australian requirements may affect how account restrictions and self-exclusion operate.